Coach Mpilo

Your Free, Friendly, Confidential AI Health Coach

What is Coach Mpilo? 

It is a free service that you can use on WhatsApp anytime to get confidential information, advice, and support on relationships, sex, love, family, friends, HIV, TB, and your general health and wellbeing. It is specifically designed to support people living in South Africa. 

Where does Coach Mpilo get its data? 

Coach Mpilo is trained using the latest info from the National Department of Health, the World Health Organization, and other trusted sources—so you can feel confident in the answers you get.

What if I want to speak to a real person?

You can go to the Menu at any time, select “Option 3, Chat with a health worker,” and someone will contact you as soon as possible.

Who runs the program? 

Coach Mpilo is managed by Population Services International (PSI), Audere, and Matchboxology.

Tips on how to get the most from it:

• Pretend you’re chatting with a friend. 

• Be honest. Your AI health coach is safe and private and won’t judge you.

• Ask one question at a time. 

• Be specific with your question or comment. It will give you a better answer.

• If you want a shorter or simpler answer, just say so.

• Keep asking questions until you are happy–your coach won’t get tired.

• If you don’t get a good answer, try asking again in a different way.

• If you don’t like your coach’s advice, you can ask it to give you other options.

• If you don’t believe the answer, you can ask it to explain more or give you proof.

• Ask your coach anything that’s on your mind—there are no bad questions!